Terms and Conditions
Placing an Order with MonsterTires.com
When you are shopping for heavy equipment tires, select either a Front/Rear Tire Set or a set of four tires. After you have selected the model of your machine, tire type, then choose your tread type.
When shopping for Tires and Tracks on MonsterTires.com, you will be using a secure checkout page via either SSL or PayPal. This security is taken to protect your data.
After you have selected your machine, make and model, tire size and tread type, add your product to your cart and follow the checkout process as needed. After placing an order with Monster Tires, you will then be sent an order number and receipt of purchase.
Shipping from Monster Tires
When shopping for Tires and Tracks on Monster Tires, you will find that we offer shipping options for everyone. Regular and standard shipping from Monster Tires is 3–10 days from the following day of purchase. If you are shopping for multiple items in the Monster Tires store, you may receive separate packages on delivery.
For shipping on large or over-sized tires and/ or tracks, there may be an additional charge as these items are marked “Requires Special Handling” and may need shipping through an alternative freight carrier.
For freight and shipping costs on large or oversize items, you may need to contact us for a free quote. After requesting a free quote on over-size tires or tracks from Monster Tires, you will have 5 days to make a purchase for that or those items. If in the case, the shipping address is incorrect and is returned to the sender, fees will be applied to that account and must be paid in full before the item is shipped again.
Tire and Track Size
Monster Tires is not responsible for a correct tire or track size on each product page. Due to the high number of make and model variations in the heavy equipment industry, there are many different tire and track size options available. We often find that even manufacturer websites are listing incorrect tire or track size options on some make and models. Before placing an order on Monster Tires, please verify that you have confirmed the correct tire size and that the product you have purchased will fit on your machine. By purchasing a set of tires or tracks from Monster Tires, you agree that the size you purchase is the correct size for your machine. If your tire or track size does not fit your machine, and you need to return the item, there will be a restocking fee incurred.
Monster Tires Special Order Items
Any orders that are custom made/made to order products are considered “Special Order Items”. These items are manufactured and are NON-REFUNDABLE unless otherwise authorized by Monster Tires. Please allow up to 30 days of production prior to shipment. Regular MonsterTires.com warranty will apply to special order products.
Expedited Shipping and Overnight Shipping from Monster Tires
If you need a new set of tires or tracks from Monster Tires overnight, please call us at any time to discuss overnight shipping options. We can arrange a carrier to freight your tires and/ or tracks to you next day or two-day shipping.
Payment Methods via MonsterTires.com
At our checkout page, you will have the option to use PayPal and all Major Credit Cards, including; Visa, MasterCard, American Express or Discover Cards. If you would like to pay by personal check, cashier’s check or money order, please contact us over the phone and one of our staff members will help you through this process.
Sales Tax from Monster Tires
Sales tax through Monster Tires will be assessed and generated from your state and zip code prior to checkout. If you have any questions about sales tax, please contact a staff member at Monster Tires to help walk you through the items being taxed and why they are taxed.
Monster Tires Inventory Availability – In Stock/ Out of Stock Items
Most tires and tracks will always be in stock here at Monster Tires, however, in the case that we are “Out of Stock” on any item, please contact a sales professional at Monster Tires to help you find the exact tires or track you are looking for. If you do not see your tire or track for your make and model machine, please contact us as we typically have that tire or track in stock as well.
Monster Tires Merchandise Warranty
Keeping you happy is our number one goal here at Monster Tires and your happiness is our reputation. We work hard to maintain our business relationships, and in the event that you do have a defect or manufacture defect on any item, we offer a full 100% guarantee. For specific information about the manufacturer’s warranty, please call a staff member at Monster Tires and we will help you with any Monster Tires Merchandise Warranty questions.
Monster Tires Returns & Exchanges
We carry the highest quality tires and tracks on the market for your satisfaction and we are not in the business or losing business. When your order arrives, please inspect your tires or tracks and make sure they are 100% up to your expectations. Inspecting your tracks and tires will include looking for defects along with possible freight damages. In the case that you do need to process a return or exchange, please send us an email with 5-10 images and a description of what the exact issue is with the item. If there is any problem with your order, it must be reported within 10 days or delivery. Simply send Monster Tires an email at Info@monetrtires.com with all images, comments and/or questions about your Returns & Exchanges. ALL INSTALLED ITEMS ARE CONSIDERED USED AND UNREFUNDABLE. PLEASE CHECK TIRE BEFORE INSTALL.
Once you have sent our team an email with the items needed and your request has been granted for return, your item will need to be returned within 30 days of your original purchase date. Customer will pay any and all freight or carrier fees upon return to Monster Tires. No Returns or Exchanges will be processed on any item that has been used or damaged. Please print and send the original invoice from your order and include a copy in the return package. Any return that is sent to Monster Tires COD (Cash on Delivery) will be refused.
The customer is responsible for all return shipping fees on Returns & Exchanges unless the item in Returns & Exchanges in question is the fault of Monster Tires. In the case that Monster Tires is at fault, Monster Tires will pay all return shipping fees.
Monster Tires Returns Payment Processing
In the case that you request a Tire or Track be Returned, you should expect your refund in 7–10 days of the original delivery date back to Monster Tires. If you have not received your refund on a returned item after 10 days, please email Monster Tires at Info@monstertires.com and we will have one of our shipping department staff contact you.
A restocking fee of 20 percent will be charged on any product (tires and tracks) shipped or locally received (warehouse pickup) from Monster Tires or Monster Tires partners. A restocking fee of 25 percent will be charged on special order products, custom order products or products that are not regularly in stock.
Monster Tires Privacy Notice
This information applies directly to the information collected through http://www.MonsterTires.com.
- MonsterTires.com informs you how we use any personally identifiable information that is submitted to us online.
- MonsterTires.com maintains confidentiality and security safeguards for personally identifiable information.
- You have control over the personally identifiable information you decide to submit to MonsterTires.com.
- If you have elected to receive email promotions from MonsterTires.com, you can opt-out from these at any time.
MonsterTires.com is the sole owner of the information collected on this website, and we only have access to information that you voluntarily give us via email or phone. We do not sell, lease or rent your information to anyone.
We will use the information that you provide us to contact you through email, phone and shipping. We will not share your information with any third party or outside organization unless there is an item that needs to be drop shipped. In the case that your item is “Not In Stock” and the item needs to be drop shipped, your information (Name, Phone, Address, Email) will be provided to the company of choice that has your item in stock and will be shipping directly.
Your Access to and Control Over Your Personal Information
At any time, you may opt-out of receiving emails or phone calls from Monster Tires. You can at any time contact MonsterTires.com and request the information we have, including the following:
- See what data we have about you
- Change/correct any data
- Have us delete any data
- Express any concern you have about your data
Monster Tires Security (SSL and PayPal)
We take serious precautions when conducting business online and through MonsterTires.com. Your information that is submitted through MonsterTires.com will either be protected through an On-Site SSL (Secure Socket Layer) or PayPal SSL. Your Information is protected both online and offline with MonsterTires.com.
Your credit card data is transferred to us in secure encryption and will never be stored in a database for further use. While we use online encryption to protect your data, we also protect your data offline. Only Monster Tires employees who need to see billing or orders and will only be granted this information when needed.
If you have any questions about the above topics or any information regarding our Terms of Service, please email Monster Tires at Info@MonsterTires.com with any questions, comments or concerns you may have.
Thanks for choosing Monster Tires — Your resource for industrial tires and tracks.